Privacy Policy

Introduction

Welcome to Yoola. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it.

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact our support team. This includes:

• Name, email address, and phone number
• Delivery address and location data
• Payment information (processed securely via our payment partners)
• Order history and preferences
• Device identifiers and usage data

How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your orders and account
• Improve our platform and personalise your experience
• Send promotional offers (only with your consent)
• Comply with legal obligations

Data Sharing

We do not sell your personal data. We may share it with:

• Restaurant partners and delivery drivers — to fulfil your orders
• Payment processors — to handle transactions securely
• Analytics and infrastructure providers — under strict data processing agreements
• Law enforcement — when required by law

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and data at any time by contacting us.

Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, and to object to or restrict its processing. Contact us at privacy@yoola.com to exercise these rights.

Security

We use industry-standard encryption and security practices to protect your data. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice.

Contact

If you have any questions about this Privacy Policy, please contact us at privacy@yoola.com.